To all helpers,
Today is my last day as a main owner at the Help chat. I will be transferring all responsibilities to Muffins. He will be the sole main owner of the Help chat. Starting on January 26, 2018, please direct all questions, concerns, or suggestions to Muffins.
In 2014, when I was a moderator at Help, I maintained a three-page detailed document about the things that I would change if I ever became a main owner. Yes, I was that weird. At that time, I was extremely ambitious and was determined to become a main owner at Help. In 2015, I was promoted to main owner and immediately made many changes. I completely revised the rules to make uncertain policies clearer, and I gave more direction on how to handle certain tricky situations. I was also very receptive to feedback and implemented many other small changes based on feedback.
I no longer have this same ambition and am no longer up to the task of helping operate this chat. Since Muffins became a main owner here, I remained involved in decisions and management by communicating with him privately, but I was not seen on the chat. I recognize that I cannot dedicate more time to this chat, and at this time the community needs to see solid leadership, where possible. The staff also deserve a more visible main owner, which is something I can’t provide right now.
You can still find me around xat once in a while, including the forum. I will also still be a volunteer. With fewer responsibilities, I will be able to focus more on improving the ticket system. Perhaps in the future I will return to Help.
It really has been a great experience to manage this chat. Thank you to all the members, moderators, and owners who worked with me.
Muffins has been promoted to co-main owner. He will be working alongside me to help with day-to-day operations. He is limited primarily in his ability to create or modify guidelines, but for the most part he has the same responsibilities and abilities as I do.
For the most part, his power will not be limited, and owners and other staff members can report issues, concerns, questions, or suggestions to him if desired.
It was recently suggested that I do something about a fraction of the staff who are mostly inactive. I thought this would be a good time to review my stance on dealing with staff activity.
I have said this before in informal settings, but I will say it again that I do not particularly mind too much when a staff member is mostly inactive. If they are able to come online even a few times a week and help while they’re there, I find that to be acceptable. If we trust someone to be a moderator, then it is beneficial to the chat to have them online at the chat as a moderator, even if it’s for a very short amount of time per week. As the saying goes: The more the merrier. Keeping them as a moderator does not really hurt the chat in any way. I do not believe it devalues the efforts of other people working to become a moderator. For members, I am a little less lenient since members should be trying to prove themselves to some degree.
This policy does not adversely affect the efforts of people who wish to become a member or moderator. We are always looking for new staff. If someone is able to earn it, they will get it. There is no cap on the amount of staff members.
Going forward I will monitor activity levels better and will demote people if necessary.