Ticket System Problems

A few issues have been identified with the ticket system.

  • The ability to view your tickets by logging in seems to be entirely broken.
    • Solution: The link to the ticket will be posted in the email that is sent when a reply is sent.
  • After clearing cookies/cache or while using incognito, ticket creation seems to be broken. This has not been fully tested.
    • Solution: Request help from a volunteer on the forum or contact a volunteer at Help.
  • Users who are logged in and paid will get an infinite security check error in certain identified circumstances under these help topics: Account block, account hold, location update, domain unblock, shortnames & groups.
    • Solution: Request help from a volunteer on the forum or contact a volunteer at Help.
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