Account Access Trouble

Did you lose access to your account? Follow the steps below to get help.

Case 1: You can login to your account:

If you are a paid user: Create a ticket and select the Email Change or Email Hint help topic.

If you are not a paid user: Create a ticket and select the Lost Access help topic. In the ticket, be sure to specify that you need help with the account you are currently on.

Case 2: You cannot login to your account:

Create a ticket. Select the Lost Access help topic.

You will need to create a new account, login to it, and then submit a ticket here. In the ticket, specify which account you need help with.

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