In an effort to prevent raids from adversely affecting Help, moderators are now allowed to use protect mode.
Protect should only be used by moderators in case of raiding. No other reason is allowed. If users are unbanning themselves you are not allowed to use protect.
Ideally, only /p should be used, as that stops raids, and /pr should only be used if /p fails.
This may be removed in the future depending on how things go.
If you abuse protect, you will be demoted.