Recently, moderators were given the ability to use protect mode, and while that has been going well for the most part, there are a couple of issues.
Firstly, if a raid occurs but the bots do not talk, you should still use protect.
Secondly, protect should not be turned off as soon as the raid ends. That defeats the purpose of protect. The reason we use protect is to prevent a raid from happening. If a raid occurs and protect is used, you should not turn it off. It will automatically turn itself off after the hour is up.
The helpbot we have in place currently turns on protect when a raid is detected. However, it is not 100% accurate. It is okay to turn off protect in cases where a raid did not happen but the bot turned on protect.
Protect may be seen as annoying to some, but it does not prevent anyone from joining the chat and that’s what’s important.
These rules apply to owners as well.
If moderators or owners are not following these rules then there will be repercussions.
In an effort to prevent raids from adversely affecting Help, moderators are now allowed to use protect mode.
Protect should only be used by moderators in case of raiding. No other reason is allowed. If users are unbanning themselves you are not allowed to use protect.
Ideally, only /p should be used, as that stops raids, and /pr should only be used if /p fails.
This may be removed in the future depending on how things go.
If you abuse protect, you will be demoted.
Lately there have been a few issues with banning.
Moderators should always use a reason when banning. There are a few exceptions to this rule. For example, if the chat is being raided or a user is majorly spamming, a reason is not necessary.
The second issue is banning users with fake screenshots.
Here is a good example:
Notice how the first message has no drop shadow behind the avatar?
I expect that moderators will be more careful when banning for fake screenshots now.
With this in mind, a full screenshot of the chat along with the user’s identification window in it with the message being partially or fully visible is required as proof, as well as a screenshot of the chat without the user’s identification window. Without this type of proof, you cannot ban.
Moderators are now also required to give proof when banning users who break rules in their private chat. This is not a requirement for owners.
Moderators not following these rules will be demoted.
When banning a user at Help, please make sure the reason is explicit!
We don’t need users complaining how they were banned for irrational reasons.
If you aren’t sure if you should ban the user or not, contact another moderator or owner about the ban and consult with them on the ban before you take action. This applies to all of xat Help staff
If you have any questions, please do not hesitate to contact a moderator, owner, or a volunteer for Help.